Return and Refund Policy

Effective Date: September 1, 2026

1. Return Eligibility

To be eligible for a return or refund, your purchase must meet the following conditions:

• Within 30 Days: Return requests must be initiated within 30 days of purchase
• Original Condition: Seeds and plants must be in their original, unopened/unused condition
• Proof of Purchase: Include your order number or receipt
• Valid Reason: Defective product, wrong item received, or unsatisfied with quality
• Non-Perishable Items: Live plants and fresh seeds cannot be returned after opening

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Seeds that have been planted or started
• Live plants that show signs of use or damage from improper care
• Plants that have been watered or transplanted
• Items damaged due to customer negligence or mishandling
• Clearance or sale items (final sale)
• Custom or personalized orders
• Items without original packaging

3. How to Request a Return

1. Contact Us: Email support@seedsgrowin.com with your order number and reason for return
2. Provide Photos: Include clear photos of the product and any damage (if applicable)
3. Get Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number
4. Ship Back: Use the RMA number and ship the item back at your expense (or we’ll provide a prepaid label for defective items)
5. Inspection: We’ll inspect the returned item within 5-7 business days
6. Refund Issued: Upon approval, your refund will be processed within 5-10 business days

4. Refund Timeline

• Return request submitted: Immediately
• RMA number issued: Within 1 business day
• Item received at warehouse: 5-10 business days
• Item inspected & verified: 5-7 business days
• Refund processed: 5-10 business days after approval
• Credit appears in account: 5-15 business days (varies by bank)

Total timeline: 20-40 business days from return request to credit appearing in your account

5. Refund Amounts

Your refund will include:

• ✓ Product Price: Full purchase price of the item
• ✓ Applicable Taxes: Any sales tax paid
• ✗ Shipping Costs: Original shipping fees are non-refundable (unless return is due to our error)
• ✗ Return Shipping: You pay for return shipping unless the return is due to a defective product

Exception for Defective Products: If we sent you a defective or damaged product, we’ll provide a prepaid return shipping label and refund both the product price AND original shipping cost.

6. Special Cases & Exceptions

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery with photos
• We’ll replace the item or issue a full refund immediately
• We’ll cover return shipping via prepaid label
• No inspection required – we trust you!

Wrong Item Received

If we sent you the wrong product:

• Contact us immediately
• We’ll send the correct item right away at no charge
• Return the incorrect item using our prepaid shipping label
• Full refund available if you prefer not to exchange

Plant Quality Guarantee

Live plants come with a 14-day quality guarantee:

• If plant arrives dead or diseased, contact us within 48 hours with photos
• We’ll replace it free or issue a full refund
• Prepaid return shipping label provided
• No questions asked!

7. Store Credit Option

Don’t want to return an item? Choose store credit instead!

• Receive 110% of the purchase price as store credit
• Use credit for any product on our site
• No expiration date on store credit
• Can be combined with other offers

8. Final Sale & Clearance Items

Items marked as “Final Sale” or from our Clearance section:

• Cannot be returned for refund
• Cannot be exchanged
• May be eligible for store credit (at our discretion)
• Exception: Defective items are always returnable

9. Items Damaged During Shipping

We package all orders carefully, but accidents happen!

• Take photos of the damaged item and packaging
• Report damage within 48 hours of delivery
• We’ll replace the item or issue a full refund
• File a claim with the shipping carrier (we can help)
• Prepaid return shipping label provided

10. Exchanges

Want to exchange your item for a different product?

• We offer free exchanges for items in original condition
• Contact us within 30 days with your request
• If exchanging for a more expensive item, pay the price difference
• If exchanging for a less expensive item, receive store credit for the difference
• We cover return shipping on defective items
• You cover return shipping on non-defective exchanges

11. International Orders

For orders shipped outside the USA:

• Return eligibility is the same as domestic orders
• Customer pays for return shipping to the USA
• Refund will be issued minus return shipping costs
• Customs and import fees are not refundable
• Plants cannot be returned internationally due to phytosanitary regulations
• Store credit option available (no shipping costs)

12. What We Cannot Accept

• Items returned more than 30 days after purchase
• Items that have been used, planted, or harvested
• Opened seed packets (once opened, germination rate cannot be verified)
• Items purchased from other retailers (must buy from us)
• Items without proof of purchase
• Bulk orders or wholesale purchases (different policy applies)

13. Contact Us

Email: support@seedsgrowin.com

Hours: Monday – Friday, 9 AM – 5 PM EST

Response Time: We reply to all inquiries within 24 business hours

Last Updated: September 1, 2026